This chapter covers the following topics:

8.1 How do we define operations management?

8.2 Manufacturing Process

8.3 Service Processes

8.4 Types of Operation Processes

8.5 Operations Planning & Control

8.6 Operations Scheduling

8.7 Total Quality Management

Adaptations:

This Chapter has been adapted from Openstax Introduction to Business

This Chapter has been adapted from Fundamentals of Business: Canadian Edition